Frequently Asked Questions
After checkout I was not re-directed to your website to upload images, what to do?
If you were not automatically re-directed to our website to upload images, please click here or e-mail them to order(at)idomagnets.com (at = @), include order # in subject line.
Can I change the text?
Yes. You customize your magnet by choosing your own wording/information to display. You can add or delete text shown on the design layout display.
Can I change the colors?
Yes. Font colors can be changed. Our order form will guide you through this process. Background design colors on certain design layouts can also be changed; see Design layout Rules within each layout.
Why build a combo?
Combos allow the bride and groom to mix things up a bit between immediate family, distant relatives, close friends, associates and colleagues. Besides, everyone may not want their engagement photo(s) plastered all around the office!
Fonts and Colors
Fonts can be changed, but we highly recommend the use of the font as it appears online in the layout because we have chosen the font that will best highlight particular designs. Font colors can be changed.
We have an online color chart that you can choose colors from. We do not match specific colors. All of our sample kits have a color-chart included. You can request a FREE color chart to be mailed to you.
Will the magnets print exactly as shown?
Because monitor settings can vary we can’t guarantee the design colors will look exactly the same as they do on your personal computer. We strongly encourage you to order a sample of the design/design layout you would like to order BEFORE submitting your order for printing.
Can I customize my magnet?
Yes, you may change the wording on any of our magnet designs to accommodate your event. If you do not want to use our design layouts at all, you may also submit your own artwork if you would like to create a completely custom magnet. Download shape templates below:
How big are your magnets?
Our magnets come in a variety of different design layouts that you won’t find anywhere else! The magnets are 30mm thick and easy stick to metallic surfaces, such as a refrigerator. Our magnets are printed on a glossy, high-resolution paper that is durable and doesn’t fade or peel. Our magnets are laminated for extra durability, however at request we can provide non-laminated magnets.
How much are the magnets?
Price varies depending on what size magnet and quantity you have chosen. Pricing information is listed for every design layout and design. To order more than 300 magnets, please email us for discounted pricing.
What kind of paper are they printed on?
The magnets are printed on a high-resolution cardstock paper.
Our design layouts will continuously be updated especially based on feedback we receive from customers. Please let us know what like and what you’d like to see.
Is extra postage required to mail the magnets?
Since our magnets vary in size and weights, please contact your local USPS for shipping charges.
Can I Order a sample?
Yes, we will send you a FREE sample. It will not be customized. We charge $10 for a customized sample.
How do I order?
- Select a Design layout – the style you’ve chosen and quantity
- Customize – color, wording, dates, etc (all things pertaining to written content)
- Upload Photo – if necessary for the style you’ve chosen, upload a photo. Our designers will put together your design and follow the proof instructions that you selected.
How do I get you my photo?
We do not typically work with emailed photos. You may upload your photo(s) after checkout or (if you are having trouble uploading) please use our Contact Us form and we will contact you.
How do I re-order more magnets?
We will have a file saved of your design…re-ordering is not a problem. All re-orders are considered separate orders.
Do I need to “do” anything to the magnet?
No. Our magnets are ready to be mailed out as soon as you receive your order.
Do the magnets come with an envelope?
Yes. ALL orders come with a magnet, magnet holder, tissue, satin ribbon, and envelope.
Can I cancel my order?
Yes, you may cancel your order if you do so BEFORE you approve your design. Orders cannot be canceled for any reason after we have received an approval to print.
Do you offer a money back guarantee?
Our magnets are customized therefore we do not offer a money back guarantee. Also, please note that we will not reprint orders that were submitted with errors.
Customers will have an opportunity to request a cancellation and 100% refund if the request is made before the order has been approved for printing. Do not approve a design unless you have reviewed all the information.
What happens if my order is printed incorrectly?
If you believe your order has been incorrectly printed, review the proof you submitted for print. If the mistake is ours, we will reprint your order at no cost to you. We will not re-print orders that were approved with incorrect information.
What happens if my date changes?
Because our magnets are personalized they cannot be returned after approved for printing; we do not reprint orders because of change of date.
Can I see a proof before I place my order?
Yes, we offer a promo code online that you can use to get a free proof, and if you need, a free sample mailed to you before buying the entire order.
Can I see a few proofs to decide which one I like best?
Our design team will create multiple proofs. Previous versions of the proof will be saved; it may take 2-3 business days to receive your additional proofs.
How long does it take to receive my order?
We ship your order immediately after production. We do not do Rush Orders. Starting from the date of proof approval, you should expect to receive your order in 10 days, excluding holidays.
Can I get my order rushed?
No. We do not do Rush Orders, but at order you can bring to our attention that you need a faster service and we’ll try to place your order above others. Our standard lead-time is 7 – 10 days. If you get lucky, 5 days! If you feel you’ve missed your optimal save the date magnet mailing time for your wedding, consider purchasing them as wedding favors and keepsakes!
Can I check on the status of my order?
You will not be able to check the status of your order online. If your order has not been received within 14 days, please use the contact us online form. Please provide the name of the person who submitted the order and we will respond as soon as possible.
How do you ship?
Orders are shipped via the U.S. Postal Service, UPS or Fed Ex. Shipment estimates are provided with product totals on the website. Shipping estimates are just that, estimates. Packages may arrive sooner or later than estimated. We will investigate lost packages BEFORE reprinting any order. Our investigation may take between 3 to 7 days. We will not reprint any order until our investigation is complete. We are not responsible for packages (orders) that are shipped to incorrect or invalid addresses. It is best to have your items shipped to an address where someone can personally collect your order. ANY package returned will be re-shipped at customer’s expense.
Do your shipments require a signature?
A signature is not required for delivery but the UPS driver may request one. It is best to have shipments sent to a location where a person is present.
How can I ensure my package is delivered?
It is best to have shipments sent to a location where a person is present or to an area that is monitored. UPS does not hold packages after they have made 3 delivery attempts. You must make arrangements prior to the third delivery attempt to have it held or re-routed. UPS will immediately return packages after the third attempt to us, which can take 6 business days. You will then be responsible for all re-shipment fees.
We do not take international orders directly online, including Canada. If you have an international order, please complete our online form to have representative contact you about making a purchase. International orders may be subject to different pricing.
International orders will be shipped via DHL. Delivery can take up to 3 weeks and rush delivery is not available. Shipping charges on this website do NOT include possible taxes or customs charges that may be added on to delivery. Additional duties are the responsibility of the customer. For international shipping rates see Terms and Conditions.
What happens if my package isn’t delivered?
Shipment problems rarely occur, but on rare occasions an error is made. First, please thoroughly review your shipping notification to properly track your package. You will then need to contact UPS customer service with your tracking number. UPS can be reached at 1-800-PICK-UPS (800-742-5877). The UPS customer service department will work with you to find your package and re-schedule delivery. If for some reason UPS refuses to track your package, please call our customer service department immediately.
If you have provided an incorrect shipping address or forgotten to list an apartment or suite number, you will be responsible for the $10.00 re-delivery fee that UPS charges. This fee will be added to the credit card that was used to place your initial order. Please thoroughly review your shipping information BEFORE you submit your order.
Can I pay by check?
Yes. Use the Contact Us form and in the subject write “pay with check.” We will contact you within 24 hours to place the order by e-mail. Payment by check could delay your order 3 to 7 days. Printing will not begin until the check has cleared the bank. You cannot place orders directly online using the pay by check option.
Can I pay over the phone?
Yes. Use the Contact Us form and in the subject write “pay over the phone.” We will contact you within 24 hours to place the order by e-mail. You cannot place orders directly online using the payment over the phone option.
Do you use PayPal?
Yes. Paypal is our credit card merchant. You can use a debit or credit card to make a purchase via PayPal or checkout using your Paypal account. A PayPal account is NOT required.
What are your office hours?
Our office is open Monday – Friday, 8am – 5pm CST (9am-6pm EST) . We are closed on every holiday that the US Postal Service is closed. For a detailed list please visit their site at www.usps.com. We are closed on major holidays which may delay the turnaround time by 1-2 business days. New Year’s Day – January 1, Good Friday – April 22, Memorial Day – May 30, Independence Day – July 4, Labor Day – September 5
Thanksgiving Day – November 24, Day After Thanksgiving – November 25, Christmas Eve – December 24, observed December 23
Where are you located?
I Do! Industries, PO Box 1538, Fresno, TX 77545
Why have Save the Date Magnets become so popular?
Today’s society is busy. Wedding guests need to schedule your important date and make the necessary plans & arrangements to attend your wedding. Our save-the-date magnets are a fun way to do that! Our magnets give you an opportunity to set the mood for your wedding, introduce your fiancé, display wedding website address and are a keepsake after the day’s celebrations have ended. Wow…They pack a punch!
Why Save the Date Magnets and not Save the Date Cards?
The purpose of save-the-dates (magnets or cards) is to announce, prepare, and remind your guests for your important day. In contrast to cards, magnets are more likely to be kept and consistently displayed. When posted in well-trafficked areas of their homes (like the kitchen area) they will easily remind your guests of your day of celebration. Our magnets are durable and unlike cards will be kept long after your event. They are easily a keepsake for your friends and family.
When should I send my Save the Date Magnets?
It depends on the details of your wedding. If yours is a destination wedding, we would suggest you send them out 6 to 12 months in advance. If your date is near a holiday, we would suggest the same. Some are sent as close as 3 to 4 months prior to the wedding date. What is important is that you give your guest plenty of time to prepare for your important date. That’s why we are so perfect. Magnets are more likely to be kept and consistently displayed.
If you plan on having a wedding website, we encourage you to add your website address to the magnet before you send them out.
What if I miss this time frame to send out Save the Date Magnets?
Our save-the-date magnets are meant to remind your friends and family of your wedding day. They can be given as favors or even included in thank you cards. So, if you would like to order the magnets, but feel you have somehow miss your optimal time-frame for sending out the magnets, NO WORRIES, just use them for wedding favors and keepsakes, they still remind everyone about your day.
Why should I order Save the Date Magnets from You?
We have done what NO other company has done. We offer a stunning product, inclusive of all components (magnet, magnet holder, tissue, satin ribbon, and envelope), at a competitive and affordable price. Our product design is innovative, fun and completely unique. We will surely represent your style well.
What should I put on my Save the Date Magnets?
The most important information is the date and your names. If you choose a design that does not include a picture you may consider using your last names to help people identify you. Other important information like the location can be included. We will customize your magnet with whatever information you would like to add (as long as there is appropriate space). Maybe you’d like a special verse. We can do that too!
Are wedding websites important to put on our Save the Date magnets?
Wedding websites can be extremely helpful (and cost effective) in helping you provide information to your guests. That’s why it’s important to send an Our Save the Date Magnet early on. Your guests will have a website to reference for further information like where you’re registered and hotel information.